Quality Management
Struddys Apparel Co Pty Ltd is dedicated to the principals of quality manufacture and service and uses the Australian Standard 3902-1987 as the basis of our quality assurance system. This is our commitment to you!
Pricing Policy
All prices quoted include GST unless stated otherwise. All prices are subject to change without notice. Prices advertised on this website apply to Struddys Sports and struddysonline.com.au. Retail store prices may vary. Bulk buys of any item may be subject to quantity discounts, please contact us to find out more.
Freight
Freight may be added where applicable. All prices quoted on struddys.com.au & struddysonline.com.au are considered estimates, and we reserve the right to change these prices. All prices for country areas will be subject to adjustment for freight.
Website Products
Products displayed online are a visual representation only and may vary slightly to artwork proofs sent to the customer.
Payments for online orders are processed securely through our payment gateway provider, eWAY or if chosen PayPal/PayPal pay in 4.
Shortages and Substitutions
Due to stock shortages, on occasions, we are forced to make substitutions in order to fulfill your orders.
When this is done, we will always endeavour to make these replacements with products of similar quality and price.
Returns Policy For Pre-Order and In Stock Orders
Pre-Order Returns Policy
What is a pre-order online store? A store where you place an order and have to wait for the items to be manufactured before receiving your order.
We do not offer exchanges or refunds on pre-order items, as these items are made to order and therefore cannot be resold once they are produced.
All pre-order sales are final. We encourage our customers to carefully consider their purchases before placing an order.
In the unlikely event that there is a manufacturing defect or damage to the item/s upon delivery, we will gladly work with the customer to find a satisfactory solution. All claims of damage or faulty items will need to be notified within 14 days of dispatching your order.
Please note that our goal is to provide you with the best service possible, and we are always happy to answer any questions or concerns you may have about our pre-order returns policy.
Feel free to contact us at any time to know more via email: enquire@struddys.com.au
In Stock Online Store Orders
What is a in stock online store? This is a store where the products are stored at Struddys ready for purchasing and order fulfillment.
We want you to be completely satisfied with your purchase, please take a moment to review our returns policy for in-stock items. If you are unsure if this applies to your order, please give us a call.
To be eligible for an exchange/refund:
- The garments must be a Struddys branded item/s
- Must be returned within 30 days of purchase
- The garments must be unworn, unused and in its original condition
Shipping costs will be an expense for the customer to pay (unless the garment is faulty). If returning for a refund this will be processed back to the original method of payment within 5 days after we receive the returned item/s.
Please see below process to make an exchange.
- Post back to Struddys:
ATTN: Online Stores
Struddys
9 Aliciajay Cct,
Luscombe, Q 4207
- Put a note in the bag stating your Order number and the size you wish to exchange for, or if you require a refund.
- If you are exchanging, you must include a return shipping bag for us to post the new items in.
- Once we receive items back, we will process the refund/send the new item.
If no return bag is included, Struddys will charge $15 to the account the original order was made from.
In the unlikely event that there is a manufacturing defect or damage to the item/s upon delivery, we will gladly work with the customer to find a satisfactory solution. All claims of damage or faulty items will need to be notified within 14 days of dispatching your order.
We want to ensure that your return process is as smooth as possible. If you have any questions or require additional assistance, please do not hesitate to reach out to us via email: enquire@struddys.com.au